Cancellation and refunds

You can cancel a podswitch subscription at any time from your account, and cancellation takes effect at the end of the current billing period. This page explains how to cancel, what happens afterwards, the 14-day cancellation right that consumers have under UK law, and how refunds are handled. It forms part of our terms of service. Your statutory rights are not affected.

How do I cancel a subscription?

1. Sign in and open Billing.
2. Choose Manage billing.
3. Choose to cancel your plan and confirm.

You do not need to contact us. You will receive an email confirming the cancellation and the date it takes effect.

When does cancellation take effect?

At the end of the current billing period. Until then you keep your paid plan’s limits. After that your account moves to the free plan automatically, and your subscription does not renew.

Files you already have keep the expiry date they were given when they were created. Cancelling never shortens it.

Do subscriptions renew automatically?

Yes. Monthly plans renew every month and annual plans every year, until you cancel. We will remind you by email before an annual subscription renews, so you have time to decide.

What is the 14-day cancellation right?

If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you 14 days from the day you buy to cancel a contract for services, without giving a reason.

podswitch starts working as soon as you buy. So that we can do that within the 14 days, when you buy we ask you to:

• expressly request that the service starts immediately; and
• acknowledge what that means for your right to cancel, as explained below.

Subscriptions. If you cancel a new subscription within 14 days of buying, [refund position for subscriptions cancelled within 14 days, to be confirmed following solicitor review]. To exercise this right, contact us at support@usepodswitch.com within the 14 days, or use the model cancellation form below.

One-off projects. If you ask us to start straight away and acknowledge that you will lose your right to cancel once the service has been fully performed, the right to cancel ends when the project has been fully processed. If you cancel before processing is complete, [refund position for one-off projects cancelled before processing completes, to be confirmed following solicitor review].

Do you give refunds in other cases?

Outside the statutory cancellation right, payments are not refundable by default, including for the remainder of a billing period after you cancel, because you keep your paid limits until the period ends. This does not affect your rights if something goes wrong: if podswitch is not provided with reasonable care and skill, you may be entitled to have it put right or to a price reduction under the Consumer Rights Act 2015. Contact us at support@usepodswitch.com and we will look at it.

If you delete your account while a paid subscription is active, the subscription is cancelled immediately. You will be shown a warning before you confirm. [Refund position on account deletion, to be confirmed following solicitor review.]

If we close your account for reasons other than a breach of our terms, we will refund any payment for the unused part of a paid period.

Model cancellation form

If you want to cancel within the 14-day period, you can send us this form, or any clear statement that you want to cancel, at support@usepodswitch.com.

To [Registered company name], [Registered office address], support@usepodswitch.com:

I hereby give notice that I cancel my contract for the supply of the following service: podswitch [plan name].

Ordered on: [date]

Name: [your name]

Email address used for your account: [email address]

Date: [date]